PRIVACY POLICY
Lee Chapel Floors Ltd
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CLAUSE
- Important information and overview
- The data we collect about you
- How is your personal data collected?
- How we use personal data
- Data security
- Data retention
- Your legal rights
Please see our Cookie Policy for more information on how, where and why we use cookies on our website.
Introduction
Lee Chapel Floors Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when: (i) you visit our website and online channels; (ii) we collect personal data from you for business communication purposes. It will also tell you about your privacy rights and how the law protects you.
Company Name: Lee Chapel Floors Limited
Name of Data Protection Officer: Nikki Marler Yeomans
Email address: nikki@leechapelfloors.co.uk
Postal address: Suite 4, Safestore holdings, Basildon SS14 3BB
Telephone number: 01268 906562
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1. Important information and overview
Purpose of this privacy notice
This privacy notice aims to give you information on how Lee Chapel Floors Ltd collects and processes personal data, including any data that may have been provided through our websites and online channels, or when you enter into conversation with us for us to provide any of our business services.
Controller
Lee Chapel Floors Ltd is the controller and responsible for your personal data (collectively referred to as “we”, “us”, “our”, “LCF” or “Lee Chapel Floors” in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out below:
Company Name: Lee Chapel Floors Limited
Name of Data Protection Officer: Nikki Marler Yeomans
Email address: nikki@leechapelfloors.co.uk
Postal address: Suite 4, Safestore holdings, Basildon SS14 3BB
Telephone number: 01268 906562
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), or the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us to discuss any dissatisfactions or data breach claims.
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2. Which data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use and store different kinds of personal data which we deem to be necessary to continue operating our business services, and/or are lawfully acceptable given the circumstances of any previous interactions between LCF and the person in hand. We do not, at any point, sell or pass on this data or information to any third-party companies, partners or affiliates, unless full permission has been recently granted and you have personally requested us to do so.
We have grouped together this data as follows:
- Identity Data: Including, title or marital status, first name, surname, date of birth, gender, job title.
- Contact Data: Including postal address, telephone number, mobile number, and email address.
- Financial Data: Including account numbers, sort codes, account types, VAT information
- Technical Data: Including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Usage Data: Includes information about how you use our website and its services.
- Marketing and Communications Data: Includes your preferences in receiving marketing communications from us and your communication preferences.
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3. How is your personal data collected?
Below is a list of the different ways in which Lee Chapel Floors currently collect personal data about anyone who may interact with the business.
- Direct interactions. We often collect information you may give us during direct interactions with Lee Chapel Floors, including your identity and contact information, through corresponding with us by post, phone, email or other forms of communication. This includes personal data you may provide when you:
- Request a quote
- Request information on a product or service
- Request marketing information or service resources
- Make a transaction with Lee Chapel Floors
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your browsing actions and patterns. We collect this personal data to help us improve our website and services by using cookies and other similar technologies. These can be controlled through your browser settings and upon visiting the company website.
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4. How we use your personal data
Lee Chapel Floors are committed to keeping your personal data safe, and only using it in necessary circumstances and where lawfully required. Most commonly, we will process your personal data in the following circumstances:
- Where we need to perform a contract agreement and/or carry out services to complete and fulfil a job agreement
- Where we need to process financial transactions / information and maintain proof of sales.
- To contact you regarding our services, based on previous transactions or legitimate interest.
- Where we need to comply with a legal or regulatory obligation.
- To allow us to improve our services and transactions by pulling statistical information from previous data.
Marketing
Promotional Offers & Updates
We may in some circumstances use your personal data to form a view on what we think you may be interested in and to provide a more relevant marketing experience. This is how we decide which products, services and offers may be relevant for you.
You will only receive marketing communications from us if you have previously used our services (become a customer), are an associate or supplier of the business, have opted into to our marketing communications through our online channels, or have requested marketing information about a particular product or service.
Opting Out
You can ask us to cease sending you marketing communications at any time by contacting our Data Protection Officer, or following the “unsubscribe” link or instructions on every copy of our marketing communications and emails.
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5. Data security
We have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees and contractors who have a direct business related “need to know” basis. They will only access your personal data on our instruction and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of any potential breach as soon as we are aware of it happening
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6. Data retention
We will only retain personal data for as long as necessary to fulfil the purposes it was collected it for, including for the purposes of satisfying any legal, accounting, or contracting requirements.
We have subjected ourselves to keep all basic information about our customers indefinitely, until a opt-out or right to erasure request is made, or Lee Chapel Floors ceases to operate; In which case all data held will be removed and destroyed.
For non-customers or general business contacts, data is held for up to 6 months before it is destroyed.
For financial data, we keep this for as long as is legally required (six years) for compliance, tax and legal purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. This is called anonymous data.
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7. Your legal rights
Under the Data Protection Act 2018, you have rights in relation to your personal data and the way in which it is processed and used. These rights allow you to take certain controls over the amount and types of information businesses may collect about you and the way in which it is used. Please see below for more information on these rights:
Request access:
Requesting access to your personal data (commonly known as a “data subject access request”) enables you to receive a copy of all of the personal data we currently hold about you and to check that we are lawfully processing it. Lee Chapel Floors aim to process all data access related queries within twenty-eight days of the original request.
Request correction:
This enables you to have any incomplete or inaccurate data held about you corrected, although we may need to verify the accuracy of the new data you provide to us first. Lee Chapel Floors Ltd aim to process all data access related queries within twenty-eight days of the original request.
Right to erasure:
This enables you to request the deletion or removal of all personal data held about you where there is no lawful reason for us to continuing process it. Lee Chapel Floors Ltd aim to process all data erasure related queries within twenty-eight days of the original request.
Object to processing:
You can object to processing of your personal data if you believe that unlawful measures were taken regarding the collection of your personal data, or there is something about your situation which impacts on your fundamental rights and freedoms. Lee Chapel Floors Ltd aim to process all object to processing related queries within twenty-eight days of the original request.
Data Handling Fees
You will not have to pay a fee to access your personal data (or to exercise any of the other rights listed previously). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Requirements to Access Data
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Request Response
Lee Chapel Floors Ltd aim to process all data personal data related requests and queries within twenty-eight days of the original request. Occasionally it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.